Frequently Asked Questions
Can't find your question here? Feel free to contact us!
Yes. Each piece is crafted by skilled hands and produced in small quantities.
Because it's handmade. Variations aren't a defect, they're a character trait.
Our pieces are crafted in small, artisanal workshops. The focus is on craftsmanship, not geographical labels.
No. Everything happens consciously, small and slow.
With love, lukewarm water and your hand.
Yes, within 14 days, as long as it is undamaged.
Sometimes, depending on the capabilities of our creators. Feel free to contact us by email: customercare@ishatelier.com
Gift card
The gift card will be automatically sent to the email address you provide.
At this time we only offer a digital version.
The gift card is valid for 24 months from purchase.
Can I return a gift card? Digital gift cards are non-refundable.
The remaining balance remains available for a next order.
Digital gift cards are non-refundable.

