Shipping policy
We ship your order with care, so that every handmade object arrives safely and in its own time.
Shipping & Processing Time
We ship from our warehouse in Rotterdam.
Because our collection is small, handmade, and carefully packaged, we apply the following processing time:
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1 business day before shipment. Pre-orders or busy periods may take slightly longer; we will always keep you informed.
Shipping Costs
Shipping costs are automatically calculated at checkout, depending on:
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your location;
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the weight of the package;
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the size of the items.
We aim to keep shipping costs as fair and transparent as possible.
Delivery Times
Estimated delivery times:
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The Netherlands: 1–3 business days
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Europe: 3–7 business days
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International: 7–14+ business days
Please note: delivery times depend on external carriers.
Sustainable Packaging
We package with love for both product and planet: using recycled materials, reusable filling, and as little plastic as possible — exactly as it should be.
Ceramics and glassware are packaged with extra care to prevent damage during transit.
Delays
Our products are made in small batches.
During busy periods, holidays, or pre-orders, delivery times may be slightly longer.
We will always keep you informed once your order has been shipped.
Force Majeure
In situations beyond our control (e.g. strikes, pandemics, delays at postal services), delivery may be delayed.
Received Damaged?
Although we package with the utmost care, something may go wrong during transit.
If your order arrives damaged, please contact us within 24 hours via:
Please include photos of:
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the damaged product;
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the packaging;
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the shipping label.
We will gladly resolve this for you in a way that aligns with our values and your trust.
Tracking
After shipment, you will automatically receive a track & trace code by email.
Not Received?
If your package has not arrived after 7 days (NL) or 14 days (EU/INT), please contact us. We will assist you immediately.